Question 1

What is Migrafill SmartPanics?

Accepted Answer

Migrafill SmartPanics is a mobile personal safety application that allows users to instantly alert emergency contacts or our 24/7 monitoring center during an emergency. It provides real-time GPS tracking, panic alert options, and integrated support communication—all from your smartphone.

Question 2

How does the app work?

Accepted Answer

Once activated, the app provides several panic button functions (e.g. Medical, Security, Fire, or Silent Alert). Pressing any button will notify your designated emergency contacts and/or the Migrafill Monitoring Center, sending your GPS location and alert type

Question 3

Do I need to keep location services on?

Accepted Answer

Yes. Location services must be enabled at all times for the app to function properly. This ensures that your real-time location is sent during an emergency, allowing our team or your contacts to respond swiftly.

Question 4

How do I activate the app after registering?

Accepted Answer

Upon registration, you will receive a confirmation email with activation instructions. Follow the steps in the email to complete your setup. If you don’t see the email, please check your spam or junk folder.

Question 5

What if I didn’t receive my activation email?

Accepted Answer

Please check your spam/junk folder. If it’s not there, you may request a resend or contact our support team via the "Let’s Chat" tab on the website for immediate assistance.

Question 6

Is the service monitored 24/7?

Accepted Answer

Yes. Our Monitoring Center operates 24/7, 365 days a year, providing reliable and professional response to panic alerts triggered through the app.

Question 7

Can I customize my emergency contacts?

Accepted Answer

Absolutely. You can add or update your emergency contacts directly within the app settings at any time.

Question 8

Does the app work internationally?

Accepted Answer

The app requires data and location access. While it may function abroad, service coverage and response capabilities depend on your data plan and roaming agreements. We recommend contacting us before international travel for advice.

Question 9

What mobile devices are supported?

Accepted Answer

Migrafill SmartPanics is available for both Android and iOS devices. Ensure your operating system is up to date for optimal performance.

Question 10

Who do I contact for technical support?

Accepted Answer

If you require technical assistance, please click on the "Let’s Chat" support tab on the website or email us at support@migrafill.net.() Our team is ready to assist.